Warranty Card

Did you know that when you purchase a new Epiphone instrument from an authorized Epiphone Dealer it comes with a Limited Lifetime Warranty?

At Epiphone, we have over 135 years of experience making musical instruments and we take pride in every instrument we make. Every Epiphone we produce is made by highly trained and knowledgeable artisans using the finest materials, time-tested methods and state-of-the-art machinery. Every Epiphone is thoroughly tested and inspected before it ever leaves our facilities. Because of this, we feel confident that your new Epiphone will perform perfectly from the moment you pick it up and continue to perform year after year after year. And that's why we stand behind our instruments with the best warranty and the best customer service should you ever need it.

If you experience any problems with your new Epiphone instrument please do not attempt to repair it yourself. You should immediately contact the retailer where you purchased it. In most cases, the retailer will either replace or arrange to have it repaired for you. But if for any reason the problem cannot be resolved or is not resolved to your satisfaction, please contact our Customer Service department. We are open 24 hours a day, 7 days a week and we are here to help. The contact information is below:

Gibson Musical Instruments
Customer Service Department
1-800-4GIBSON (1-800-444-2766)
service@gibson.com

We've been here since 1873 and we'll be here tomorrow should you ever need us. Please, don't hesitate to contact us.

*For complete details regarding our Epiphone Limited Lifetime Warranty, CLICK HERE.

How To Keep Your Instrument In Top Playing Condition

Like an automobile, guitars need regular maintenance. Guitars, and particularly new guitars, are sensitive to environmental conditions such as heat, cold, humidity and the everyday stresses caused by use and transportation. Even seemingly little things like changing your strings can affect the performance of your guitar. For example, if the string gauges are different from the ones originally supplied on your Epiphone, the action (or height of the strings) and the intonation will change. Likewise, repeated insertions and removals of the instrument cable, turning of the knobs and machine heads and sonic vibrations can cause hardware components such as nuts and screws to work loose. Because of this, you should inspect your instrument regularly making sure that all components are snug. Furthermore, you should have your instrument inspected and set-up about twice a year or as the need arises by an authorized guitar technician. In most cases, your authorized Epiphone retailer can either perform this service or provide you with someone that can. If needed, you may also contact our Customer Service department (as listed below) to locate your nearest authorized Service Center. In doing so, this will ensure that your Epiphone will not only continue to perform as designed but also maintain it's value for years to come.

Gibson Musical Instruments
Customer Service Department
1-800-4GIBSON (1-800-444-2766)
service@gibson.com

How To Obtain Warranty Service

In the event of malfunction of your Epiphone instrument, you should notify your nearest Authorized Epiphone Dealer.

The Dealer or Owner must ship the instrument, freight and insurance pre-paid, to the nearest Authorized Epiphone Service Center. If there is no Authorized Epiphone Service Center near you, contact or have your dealer contact Epiphone for information and authorization to return the instrument to Epiphone. No instrument may be returned to Epiphone without such prior Return Authorization. Only Authorized Epiphone Service Centers may perform warranty service and any service performed by unauthorized persons will void this warranty. Epiphone disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by Epiphone or an Authorized Epiphone Service Center.

When contacting Epiphone, you must include a complete written description of the malfunction of the instrument. If non-warranty work is required or recommended by Epiphone, a quotation will be issued and must be approved by you before any non-warranty work is commenced. You should consider quotations obtained for non-warranty work immediately and advise the Authorized Epiphone Service Center or Epiphone of your wishes. You are not required to purchase non-warranty work in order to obtain service on materials covered by this warranty. following its inspection of an instrument upon its arrival, Epiphone or the Authorized Epiphone Service Center will advise you or your dealer of the approximate date of completion. The repaired instrument or port will be returned to you or your dealer, freight collect insured.

No representative or other person is authorized to assume for Epiphone any liability except as stated in this warranty. This warranty gives you specific rights which vary from state to state.

 

 

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