They've sold 90 million albums and have gone beyond their cult-like status to become one of the most famous heavy metal bands of all time. But on the September 30th episode of the Jane Pauley Show we saw a very different side of Metallica. Conflicts that came about during the making of their last album led to one of the most intimate and personal revelations of their careers and lives. Through group therapy sessions that are documented in the new film "Metallica: Some Kind of Monster," the band members learned more about themselves and each other than they ever did in over 20 years of touring side by side.

During the taping, show producers scouted the audience to find the biggest Metallica fan and selected Shirley Alvarez. All four band members signed an Epiphone Masterbilt DR-500R and presented it to Shirley. She was so excited it brought her to tears!

L to R: Robert Trujillo, Lars Ulrich, Shirley Alvarez, Jane Pauley, Kirk Hammett, James Hetfield.

L to R: Lars Ulrich, Shirley Alvarez and Jane Pauley with the prize Masterbilt.