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Customer Service
Epiphone Customer Service/Support

Epiphone Customer Service

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Click here to send a message to the Customer Service team Talk 2 Us!

You can also reach us by phone

In the USA:
1-800-4GIBSON (1-800-444-2766)

In Europe:
00+800-4GIBSON1 (00+800-444-2766-1)

In China:

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If you have any feedback regarding the new Epiphone.com site, please email us at webmaster@gibson.com.

In our constant effort to stand by our consumers, protect them, and bring them the finest products in the world, Gibson Guitar takes a firm and aggressive stance against all makers of counterfeit guitars and their distribution channels. These low-budget, inferior guitars are pale imitations of the quality, performance, and craftsmanship of real Gibsons and Epiphones. We continue to hear complaints from consumers and fans who have purchased one of these guitars from websites and auction sites thinking they were getting a real Gibson.

The makers and sellers of counterfeits are scamming our global family of musicians and Gibson does not take it lightly. We would like to urge all our consumers not to be taken in by the works of dishonest sellers. If a guitar is being sold for a fraction of what it would typically sell for, it is likely not a real Gibson guitar. The best way for consumers to protect themselves against fraud is to purchase your Gibson or Epiphone guitar from an authorized dealer, or consult one in advance. You can also call Gibson Guitar Customer Service at 1-800-444-2766—24 hours a day, seven days a week—for any inquiries or advice. We strongly urge all consumers to be careful and aware of this worldwide problem. At Gibson, we care about our consumers, our legacy, and our name.