Job Summary
The DEMO Shop Repair Technician is responsible for addressing various guitar issues ranging from basic to expert level repairs. This role is a blend of craftsmanship, quality, and creativity. The DEMO Shop team is highly dependent on the efficient contribution of every team member; thus, this is a highly skilled role for the team and their commitment to industry standard service and quality.
Essential Functions
Main duties
- Structural Repairs (Electric and Acoustic)
- Evaluating guitar needs and creating internal repair orders
- Guitar teardown and rebuild
- Thorough guitar setups
- Electronics repair
- Intermediate finish repair
- Spot buffing as needed
- Other duties as assigned.
Required Skills/Abilities
- Proficient guitar playing experience a plus (Required for some work stations)
- Experience safely handling guitars
- Troubleshooting/Problem solving/Critical thinking skills regarding instrument construction and functionality
- Finish repair experience is preferred
- Outstanding time management skillset with the ability to prioritize without direct supervision
Required Education and Experience
- Ability to be a great team member; supporting peers and creating a healthy work environment
- Excellent written and oral communication skills
- Solutions oriented approach to challenges/issues
Essential Knowledge
- Excellent written and oral communication skills.
- Project management skills combined with ability to work as part of a team
- Familiar and comfortable working with computer operating systems/inventory management solutions
Personal Qualities
- Passionate about working and winning in a team environment.
- Results oriented and driven, with a track record for delivering to plan
- Flexibility to adapt quickly to changing circumstances. Able to proactively question and challenge to prioritize and identify solutions in timely manner
- Clear and logical thinker
- Relish working in a company with a diverse, challenging, and fast paced environment
Travel Requirements
- This position is mostly shop based, but may involve irregular travel
Physical Demands
- Ability to lift up to 50 pounds on a consistent basis
- Ability to utilize a pallet jack
- Ability to stand on your feet most of the day
