The Executive Commercial Office Manager, reporting directly to the Chief Commercial Officer (CCO), is responsible for the engagement, experience and operational excellence of the Commercial Office. Providing our partners an exceptional brand experience, managing dedicated commercial projects, developing impactful commercial presentations, cultivating a winning culture and great team member experience, managing our showroom experience, planning and coordinating key Go-to-Market Meetings, supporting the CCO through commercial administration, and excels in communication. This role requires masterful multi-tasking, exceptional communication skills, commercial acumen, and demonstrates outstanding presentation skills, as well as project management and planning and organization capabilities in service to the CCO and the Global/Local Commercial Leadership Team. This role is tech savvy and must be resourceful in building relationships as it also represents the office of the CCO internally and externally to engage, coordinate and communicate as interactions are required.
ROLES & RESPONSIBILITIES
Gibson Brands Partner Experience
- Takes full accountability for the Gibson Brands Partner Experience Program, Partner Hospitality, Award and Appreciation Program; Shows commitment to delivering industry-leading partner experience
- Masters the planning and execution of Dealer and Distributor Summits as well as “Top to Top” meeting facilitation
- Manages the planning and takes ownership of commercial events, conferences, including artist engagements (in coop with our Entertainment Relations Team).
Winning Culture
- Lead the commercial “Great Team Member” Program
- Master the “Elevate” and “Hotshot” personal development initiatives., team culture and employee development meetings. Plan training sessions and select 3rd party partners and negotiate terms and fees.
- Execute the Performance Recognition Program
- Drive social engagement initiatives and facilitate team building sessions
- Lead quarterly Peer to Peer Recognition
- Take charge of the commercial functional onboarding program and company introduction. Frequently updating relevant content and assets
- Update commercial “Northstar” when needed
Go-To-Market (GTM) Coordination
- Developing the Annual Commercial and the GTM Calendar (Brand Portfolio)
- Facilitating Commercial Leadership Management Meetings
- Global and Regional Meeting Management (incl. Budget) + Facilitation
Project Management
- Actively leads or participates in project (example: Commercial project tracker) workgroups to plan and execute global commercial meetings and experiential partner events, including scheduling of conference room use and catering needs, logistics support, and accommodation needs for key partners (incl. negotiating partner rates).
Showroom Management
- Takes responsibility for the showroom facility management
- Provides outstanding experience and hospitality
- Manages Showroom calendar
- Ensures compelling visual merchandising
- Coordinates guitar set-up and maintenance with the help of product experts
Executive Administration
- Leads the office administration for the CCO
- Prepare/schedule activities such as travel arrangements, internal/external business meetings, client or third-party appointments
- Manage/produce expense reports for CCO in a timely manner and in compliance with company’s travel & expense policies
- Organize and maintain files, records, etc.
Other duties
- Executive Commercial Office Manager can be asked to perform other duties, both Gibson and personally related, that are reasonable to enable CCO prioritization of the business.
- May be required to work some evenings or weekends for various events or engagements with (or on behalf of) the CCO
Key Competencies – Essential skills & knowledge
Relating and Cooperating (Working with People)
- Demonstrates an interest in and understanding of others (colleagues)
- Adapts to the team and drives team spirit; Leads initiatives to build a winning team and a winning culture, and maintains a positive outlook at work
- Supports and cares for others
- Adapts interpersonal style to suit different people, situations, and cultures
- Builds trust, teamwork, practices and encourages an open, honest and direct communication and promotes constructive feedback
- Is known as a reliable team member and demonstrates an approachable personality
Planning, Organizing and Execution
- Plans activities and projects well in advance and considers possible changing circumstances
- Takes responsibility for projects and actions
- Takes initiative, acts with confidence and executes independently
- Manages time effectively and identifies and organizes resources needed to accomplish the task
- Works in a systematic, methodical, and orderly way and meets agreed timelines within cost parameters
Communication
- Prepares PPT presentations with skill and confidence; is experienced in developing impactful presentations
- Communicates effectively through emails or Teams (on behalf of the CCO); this includes companywide correspondence and announcements to all regions, the commercial teams, distributors, partners and customers
- Listens, consults, and communicates proactively
- Participates in management meetings and articulates commercial meeting executive summaries; summarizes and provides action plans, and expresses information and key points clearly and concisely. Is proactive and follows-up on action plan to ensure timely delivery of results.
- Owns Commercial White Board Info Center and Commercial Structure and Organization updates
Success Factors
- Drives execution under own direction with autonomy
- Works productively in a dynamic, international and matrix organization
- Accepts and tackles demanding goals with enthusiasm
- Establishes and maintains strong relationships with teams locally and globally
- Is motivated to deliver high service levels and sets high standards for quality and quantity
- Upholds our company values, demonstrates integrity and commitment to the organisation, and promotes equality and diversity
Required Experience/Education
- BA in Business/Marketing/Communications or related area or equivalent experience
- 5-10 years’ relevant work experience in commercial or DTC related roles, commercial planning / commercial operations / commercial analyst or experience in commercial or DTC administrative support role at executive level or similar equivalent professional knowledge
- Experience in working in a fast paced, multi-functional, international premium branded consumer goods company is preferred
- Shows experience to successfully work in a multi-stakeholder, international environment and navigating a matrix organization with high expectations of confidentiality and integrity
- Proven record in successfully managing projects/programs
- Proven ability for excellent organization and task management
- Demonstrates history of planning and managing group events/activities
Essential Skills & Knowledge
- Is Digital Savvy and uses technology to achieve work objective (story line, content, appealing format/layout)
- Exceptional written/verbal communication skills; Capability to lead and facilitate meetings and workshops
- Mastery of conference room and event technology (AV, Telecommunication, Sound, etc) is essential.
- Solid interpersonal skills with proven ability to develop and maintain effective relationships at all levels of the organization (local, international) – builds strong and effective network of contacts inside and outside of the organization
- Ability to handle confidential information sensitively in a highly professional manner
- Experienced/Proficient in Microsoft Word, Power Point, Excel, Outlook, and Analytical Tools
Personal Qualities
- Passionate about working and winning in a team environment
- Results oriented and driven, with a track record for delivering to plan
- Commercial Mindset and Service Attitude
- Flexibility to adapt quickly to changing circumstances
- Continuous learning, and looking for better ways to do things
- Self-sufficient, proactive, service and result oriented
- Engaging, personable, fun, team oriented and ignites a positive work atmosphere
- “Can do” attitude
- Customer centric mindset: Enjoy pursuit of delivering the industry-leading omnichannel customer experience
- Passion for music is a plus
Travel
Periodic travel to and between the company’s locations, commercial meetings, and events may be required. (less than 5% of time)
Nota Bene:
The company’s job descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees t
