Nashville, TN US
Regular Full Time

As the UI/UX Design Manager, you will play a critical role in leading and managing the design to create exceptional user experiences and visually appealing interfaces for our brands and products. Your expertise in user-centered design principles, UI/UX discipline leadership, and project management will contribute to the success of our digital products and enhance customer satisfaction. You will collaborate closely with cross-functional teams, external partners, developers, and stakeholders, to ensure the alignment of design strategies with business goals.



  • Collect and evaluate user requirements in collaboration with key stakeholders
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Build UI site experiences such as (but not limited to) landing pages, navigation buttons, search fields, site templates, site individualized components, etc.
  • Develop UI mock-ups and prototypes that clearly illustrate how sites function and look 
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback
  • Adhere to brand standards based on the overall Gibson Brand Guidelines


Special Projects

  • The Manager may be requested to prepare, participate in, and/or lead projects


Demonstration of Key Competencies (Requirements)



  • Set clear strategies, goals, expectations, and performance metrics for all UI/UX elements of the site
  • Foster a collaborative and innovative design culture that encourages creativity and continuous improvement
  • Makes clear decisions, which may involve making difficult choices
  • Takes responsibility for actions, projects and people
  • Takes initiative and acts with confidence
  • Provides others with clear direction, initiates and generates activity
  • Demonstrates excellent process and project planning


User-Centric Design

  • Lead the creation of user-centered design concepts, wireframes, mock-ups, and prototypes that effectively address the user needs and business requirements 
  • Conduct user research, usability testing, and gather feedback to iterate and optimize design concepts
  • Thinks about the Lifetime Value of a consumer 


Design Strategy

  • Focuses on business needs and customer experiences / journeys
  • Establish and maintain design standards, guidelines, and best practices to ensure consistency and cohesiveness across all products and platforms
  • Drives execution under own direction and is self-sufficient, without the need of permanent supervision and effectively balances autonomy and collaboration
  • Review and approve design deliverables to ensure objectives are met
  • Ability to prioritize, plan, and pivot quickly as consumer expectations change
  • Deals with ambiguity, making positive use of the opportunity it presents
  • Maintains a positive outlook at work
  • Works productively in an omnichannel dynamic matrix organization


Interacting & Communication

  • Present design concepts, strategies and rationale to stakeholders, ensuring their understanding and alignment
  • Effectively communicate design decisions and advocate for user-centered design principles within the organization
  • Navigates the Gibson Brand Matrix to build effective relationships with global and local staff.
  • Makes strong personal impression on others and gains clear agreement and commitment from others by persuading, convincing and negotiating.
  • Builds trust, teamwork, practices and encourages an open, honest and direct communication, and promotes constructive feedback. 
  • Upholds our company values, demonstrates integrity and commitment to the organization
  • Maintains a positive outlook at work
  • Works productively in an omnichannel dynamic matrix organization
  • Writes and presents clearly, succinctly and correctly in an engaging and expressive manner. Is concise, well-structured and logical. 
  • Expresses information and key points of a topic clearly and concisely



Required Experience

  • 5+ years relevant work experience 
  • Demonstrated leadership within past roles
  • A portfolio of professional UI/UX design work for both web and mobile platforms.
  • Stays up-to-date with UI/UX design trends, tools, and technologies to ensure the team/company remains current and relevant
  • Experienced in developing Consumer Experience Playbooks and Protocols based on omnichannel best practices
  • Experience in working in a dynamic global premium branded consumer goods company is preferred
  • Post-secondary education in Business/Marketing or related area or equivalent experience (Bachelor/Master Degree)


Essential Skills

  • Experienced/Proficient in Microsoft Word, Power Point, Excel, and Outlook and Business Tools
  • Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
  • High digital acumen: understanding of dealer and consumer service technology (e.g., Salesforce CRM, B2B Sales Portal, CS Tele Communication Systems, Omnichannel Communication Platforms) 
  • Fluent communication skills in English


Personal Qualities

  • Able to proactively question and challenge to prioritize and identify solutions in timely manner
  • Works with a sense of urgency and a desire for excellence in performance and customer satisfaction
  • Curious in nature and always looking to question, learn, and look for better ways to do things
  • Ability to remain objective and exercise good judgment, decision making, diplomacy and discretion
  • Excellent problem solving and conflict resolution skills
  • Ability to maintain confidentiality and deal appropriately with sensitive issues
  • Maintains a positive outlook at work
  • Personable, fun, team oriented and ignites a positive work atmosphere
  • Passion for music is a plus


Periodic travel between Gibson Brands locations, to commercial meetings, dealer meetings, and Gibson Brands events may be required (approximately 5-10%). 



Nota Bene:

The company’s job descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible. 

We celebrate diversity and Gibson Brands, Inc is an Equal Opportunity employer.

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