Quality Technician

GIBSON

Gibson Brands, Inc. (“Gibson” or the “company”), the world’s most iconic guitar brand, has shaped the sound of generations of musicians and music lovers across genres for more than 100 years.  

Orville Gibson founded the company in 1894 in Kalamazoo, Michigan.  Gibson has a legacy of world-class craftsmanship, legendary music partnerships and progressive product evolution that is unrivalled among musical instrument companies.  Our portfolio of brands includes Gibson as well as many of the most beloved and recognizable including, Epiphone, Kramer, KRK and Steinberger.  Many Gibson instruments are highly collectible since Gibson was at the forefront of innovation for many genres of music including big band, rock-n-roll, and blues.  Gibson operates via a central headquarters based in Nashville, Tennessee supporting five manufacturing facilities as well as four regionally-based support centres that enable the sales, marketing and distribution activities in each of four different worldwide regions.

OVERALL JOB PURPOSE

Ensures that the Gibson Brands, Inc delivers a quality product by inspecting Gibson guitars to established quality levels and standards in a specialized, specific manner requiring advanced guitar playing & set up experience and skills with the ability to conduct musical instrument repair.

ROLES & RESPONSIBILITIES

• Evaluate Form, Fit, Function & Finish of Gibson Instruments
• Verify Proper Instrument Set Up  - String Action, Neck Set, etc
• Complete Instrument Checklist, Shipping Label, Photo Generation
• Scan Instrument Into RFID Database System
• Log Defects Into Defect Database
• Conduct Advanced Musical Instrument Set Up & Repair
• Problem Solve & Communicate Instrument Defects To Departmental Team Leads & Supervisors
• Standing For Long Periods of Time – (8-12 hours)
• Maintain and Clean Designated Work Area
• Support In Any Area of Gibson Brands, Inc That Requires Assistance

PERSON SPECIFICATION

Required Experience and Qualifications

• Minimum of 5 Years Guitar Playing Experience
• Minimum of 5 Years Advanced Guitar Set Up Knowledge - Ability To Evaluate & Assess Acceptable Instrument Playability, Structural Soundness, Cosmetic Adequacy of Electric/Acoustic/Bass Guitar, Bluegrass & Folk Instruments By Conducting Full Instrument Set Ups (Neck/Truss Rod & String Height Adjustments, Floyd Rose Set Up, etc.)
• Minimum 2 Years Basic Guitar Repair Skills – Soldering Skills, Electronic Schematics, Bridge Modification, Fret Repair/Replacement, Finish Wet Sanding & Buffing, Parts Replacement, etc.
• Ability To Adhere To Gibson Internal  Quality Specifications & Standards

Essential Skills & Knowledge

• Excellent Written and Oral Communication Skills
• Basic Computer Knowledge – Excel, Word, Web Based Cloud Applications, RFID Scanning
• Solutions Oriented Approach to Challenges/Issues
• Strong Team Work Ethic

Personal Qualities

• Flexibility to Adapt Quickly to Changing Circumstances
• Curious in Nature and Always Looking to Question, Learn, and Look for Better Ways To Do Things
• Relish Working In A Company With a Diverse and Fast Paced Environment
• Personable, Fun, Team Oriented
• Great Attention To Detail

Travel
 No Travel Required

Nota Bene:

The company’s job descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible.